Returns & Quality Promise
We Set the Standard for UV Coated Printing. If We Fall Short, We Make It Right.
Our Guarantee
Quality Reprint
When we reprint a production or coating error, it goes to the front of the line and ships free. UV coating re-inspected before shipping.
Refund
An approved refund is sent within 2 business days to your original payment method. Your bank or PayPal then takes about 5–10 business days to show it.
Shipping Damage
Report within 7 days of delivery and keep the box. We reprint and reship free, in careful UV-safe packaging, once the carrier confirms or within 5 business days of your report, whichever is first.
Store Credit
For small problems, store credit may be offered case by case instead of a reprint or refund.
Our Quality Promise
Print Brokers Inc exists because finish matters. The gloss, the tactile quality, the way light catches a spot UV element — these details define our product. When you order from us, you expect that level of quality. We expect it from ourselves.
Every order goes through multi-point inspection: print quality, color accuracy, coating coverage, and finish uniformity.
What Is Covered
Our guarantee covers print quality issues — smudging, streaking, banding, or misalignment in the base print. It covers UV coating defects — uneven coating, bubbling, peeling, clouding, or areas where the coating failed to adhere. For spot UV orders, it covers misalignment between the UV mask and the printed design.
Material errors are covered: wrong paper stock, wrong coating type applied, or wrong finish. Quantity shortages and shipping damage are covered. Significant color deviation from your approved proof is covered when the shift exceeds standard offset tolerances.
What Is Not Covered
Artwork errors that passed through proof approval are not production defects. If you approved a proof with incorrect text, a misplaced logo, or a low-resolution image, the printed result will reflect those same issues. We print what you approve.
Minor color variation between your monitor and the printed piece is inherent to the offset process. UV coating can intensify colors slightly — this is a characteristic of the finish, not a defect. Orders reported more than 7 days after delivery and change-of-mind requests after proof approval are not eligible.
How to Report an Issue
Contact us within 7 days of delivery. Email us with your order number, a description of the issue, and photographs. For UV coating defects, photographs taken under good lighting at an angle that shows the coating issue are most helpful.
Keep the prints and the box until we close your claim. You do not need to send the prints back unless we ask. If we ask, we pay for the return shipping and send you a label.
Our team reviews claims within 1 to 2 business days. For shipping damage, report within 7 days of delivery and retain the original packaging.
Resolution
We review every claim and choose the fix that fits it: a reprint, or a refund of the affected part of the order. For small problems, store credit may be offered instead. Reprints go to the front of the line and ship free, by the same shipping service you paid for. Most claims are settled with no return needed.
When we approve a refund, we send it within 2 business days to the card or account you paid with. Your bank or PayPal then takes about 5–10 business days to show it. Refunds always go back to the original payment method.
If your order arrives damaged, or never arrives, we reprint and reship it free once the carrier confirms the loss or damage, or within 5 business days of your report, whichever is first. We deal with the carrier claim, not you.
For spot UV orders, reprints are carefully inspected for mask alignment before shipping. We understand that the precision of spot UV is the reason you chose this product, and the replacement must meet that standard.
Proof Review for UV Projects
Your digital proof shows the print design. For spot UV orders, the proof also indicates which elements will receive the UV treatment. Review both carefully. Once approved, the UV mask is generated from your proof — any misalignment in the mask file will result in misaligned spot UV on the final product.
We review spot UV files for technical compatibility (resolution, layer separation, mask dimensions). The creative intent — which elements get the UV treatment — is your decision and your responsibility. Take the time to confirm the proof is exactly what you want.
Quality Concern?
Reach our team with your order number and photos. We review claims within 1–2 business days.
Contact Support